Technical Support
Request support on GitHub
The best and generally fastest way to request a specific action on our part is through GitHub. Existing members can create new support requests, and follow up on existing ones, through the web interface at https://github.com/iocoop/support/issues. If you haven’t had your GitHub user added to the support repo, you can ask for access through the contact form.
If you can’t use GitHub
If GitHub isn’t an option for you, send your request through our contact form. Choose “Technical support” as the purpose and your request goes straight to our support team.
What to include
Whichever way you reach us, give your request a short descriptive subject, or issue title (e.g. “DNS change request”). In the description, please begin with a short summary of the problem. Optionally include relevant log lines (or a link to longer logs), expected behavior and actual behavior. This will help make it easier for the support person(s) to quickly ascertain the nature of the problem and either address it or route it to someone who can address it.
Billing Support
Use the contact form and choose “Billing support” to reach the billing team. You may check your balance and pay invoices on our Billing Portal.
Questions? Need to chat about something?
Hop onto #iocoop on libera.chat. It’s relatively quiet but there is almost always at least one of our key people lurking. If your query doesn’t get a response right away, just hang out for a bit.
Documentation
Most of our infrastructure and end-user documentation can be found publicly under Member Docs or in our members only wiki. Ask us if you don’t have access to the wiki.
Mailing Lists
The co-op mailing lists are provided with Google Groups.